Privacy Policy

Effective Date: January 1, 2024

1016 Industries, LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the 1016 Industries Dealer Portal ("Portal" or "Service").

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

• Business information (company name, business address, tax ID)
• Contact information (name, email address, phone number)
• Account credentials (username and password)
• Order history and preferences
• Communications with us (emails, support tickets)

1.2 Information from Integrated Services

When you connect third-party services like QuickBooks, we may collect:

• Inventory data and product information
• Financial transaction data related to orders
• Business operational data necessary for order processing

1.3 Automatically Collected Information

We automatically collect certain information when you use the Portal:

• Log data (IP address, browser type, access times)
• Device information (hardware model, operating system)
• Usage data (pages viewed, features used, click patterns)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for:

• Processing and fulfilling orders
• Managing your dealer account and relationship
• Providing customer support
• Sending transactional communications (order confirmations, shipping updates)
• Improving and personalizing the Portal experience
• Analyzing usage patterns and Portal performance
• Preventing fraud and ensuring security
• Complying with legal obligations

3. Information Sharing and Disclosure

3.1 Service Providers

We may share your information with third-party service providers who assist us in operating the Portal, including:

• Cloud hosting providers
• Payment processors
• Email service providers
• Analytics services
• Customer support tools

3.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

3.3 Legal Requirements

We may disclose your information if required by law or in response to valid legal process, or to protect our rights, property, or safety.

3.4 Consent

We may share your information with your consent or at your direction.

4. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide the Portal services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights and Choices

6.1 Access and Update

You can access and update your account information through the Portal settings or by contacting us.

6.2 Data Portability

You may request a copy of your data in a structured, commonly used format.

6.3 Deletion

You may request deletion of your account and associated data, subject to our legal obligations and legitimate business needs.

6.4 Communications

You can opt out of promotional communications but cannot opt out of transactional communications related to your account or orders.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session and authentication
• Remember your preferences
• Analyze Portal usage and performance
• Provide security features

You can manage cookie preferences through your browser settings, but disabling cookies may affect Portal functionality.

8. Third-Party Services

The Portal may contain links to third-party websites or integrate with third-party services (such as QuickBooks). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

We do not sell personal information.

11. Children's Privacy

The Portal is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the "Effective Date." Your continued use of the Portal after changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at: